To return any product please email us at info@mastpaksurgicalcorp.com or husnain@mastpaksurgicalcorp.com. Send your order ID and Complete description about what exactly is the cause of return.

• Return shipping, insurance, and handling is the responsibility of the customer. Credits will not be issued until the product is received in acceptable condition.

• Once the item has been used it is not returnable.

• Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within ten (10) working days of receipt of goods.

• Custom products are not eligible for return or exchange under any circumstances.

• Product will only be accepted for exchange/credit if received in sell-able condition. Product must be returned in the original sealed package to be accepted for replacement or credit.

• A restocking fee will apply to any product returned for reasons other than defect or damage.

The Restocking Fee Schedule is as follows:

20% for items returned within 15 days

30% for items returned between 15-45 days

No credit after 45 days

shipping fees will not be credited.